9.6.2.3 Lab – Gather Information from the Customer Answers

9.6.2.3 Lab – Gather Information from the Customer Answers Lab – Gather Information from the Customer (Answers Version) In this lab, you will act as a call center technician and create closed-ended and open-ended questions to ask a customer about a laptop problem. A customer complains that the network connection on the laptop is intermittent. […]
Continue reading…

 

9.6.2.2 Lab – Research Laptop Problems Answers

9.6.2.2 Lab – Research Laptop Problems Answers Lab – Research Laptop Problems (Answers Version) Laptops often use proprietary parts. To find information about the replacement parts, you may have to research the website of the laptop manufacturer. Before you begin this lab, you need to know some information about the laptop. Answers Note: This activity is […]
Continue reading…

 

9.3.2.14 Lab – Research Building a Specialized Laptop Answers

9.3.2.14 Lab – Research Building a Specialized Laptop Answers Lab – Research Building a Specialized Laptop (Answers Version) In this lab, you will use the Internet, a newspaper, or a local store to gather information about building a specialized laptop that supports hardware and software that allows a user to perform tasks that an off-the-shelf […]
Continue reading…

 

9.3.2.5 Lab – Research Laptop Screens Answers

9.3.2.5 Lab – Research Laptop Screens Answers Lab – Research Laptop Screens (Answers Version) In this activity, you will use the Internet, newspaper, or a local store to gather information and then record the specifications for a laptop display onto this worksheet. Answers Note: You may choose another laptop screen to research. The answers below […]
Continue reading…

 

9.3.2.3 Lab – Research Laptop Batteries Answers

9.3.2.3 Lab – Research Laptop Batteries Answers Lab – Research Laptop Batteries (Answers Version) In this lab, you will use the Internet, newspaper, or a local store to gather information and then record the specifications for a laptop battery. Answers Note: You may choose another laptop battery to research. The answers below are specific to […]
Continue reading…

 

9.3.1.5 Lab – Research Laptop RAM Answers

9.3.1.5 Lab – Research Laptop RAM Answers Lab – Research Laptop RAM (Answers Version) In this lab, you will use the Internet, newspaper, or a local store to gather information about expansion memory for a laptop. Answers Note: You may choose another laptop to research. The answers below are specific Lenovo T440p. Research the manufacturer […]
Continue reading…

 

9.1.1.6 Lab – Research Docking Stations Answers

9.1.1.6 Lab – Research Docking Stations Answers Lab – Research Docking Stations (Answers Version) In this lab, you will use the Internet, a newspaper, or a local store to gather information and then record the specifications for a laptop docking station. Be prepared to discuss your decisions regarding the docking station you select. Answers Note: […]
Continue reading…

 

8.1.4.4 Lab – Remote Desktop in Windows 8 Answers

8.1.4.4 Lab – Remote Desktop in Windows 8 Answers Lab – Remote Desktop in Windows 8 (Answers Version) Introduction In this lab, you will remotely connect to another Windows 8 computer. Recommended Equipment The following equipment is required for this exercise: Two Windows 8 PCs connected to a LAN. The two computers must be part […]
Continue reading…

 

8.1.4.4 Lab – Remote Desktop in Windows 7 and Vista Answers

8.1.4.4 Lab – Remote Desktop in Windows 7 and Vista Answers Lab – Remote Desktop in Windows 7 and Vista (Answers Version) Introduction In this lab, you will remotely connect to another Windows 7 or Vista computer. Recommended Equipment The following equipment is required for this exercise: Two Windows 7 or Vista PCs connected to […]
Continue reading…

 

8.1.4.3 Lab – Remote Assistance in Windows Answers

8.1.4.3 Lab – Remote Assistance in Windows Answers Lab – Remote Assistance in Windows (Answers Version) Introduction In this lab, you will remotely connect to a computer, examine device drivers, and provide remote assistance. Recommended Equipment Two Windows 7, Windows 8, or Vista computers connected to a LAN. The two computers must be part of […]
Continue reading…

 

8.1.3.9 Lab – Share Resources in Windows Answers

8.1.3.9 Lab – Share Resources in Windows Answers Lab – Share Resources in Windows (Answers Version) Introduction In this lab, you will create and share a folder, set permissions for the shares, create a Homegroup and a Workgroup to share resources, and map a network drive. Due to Windows Vista lack of Homegroup support, networks running […]
Continue reading…

 

8.1.2.14 Lab – Test the Wireless NIC in Windows Answers

8.1.2.14 Lab – Test the Wireless NIC in Windows Answers Lab – Test the Wireless NIC in Windows (Answers Version) Introduction In this lab, you will check the status of your wireless connection, investigate the availability of wireless networks, and test connectivity. Recommended Equipment A computer running Windows A wireless NIC installed An Ethernet NIC […]
Continue reading…

 

8.1.2.12 Lab – Configure Wireless Router in Windows Answers

8.1.2.12 Lab – Configure Wireless Router in Windows Answers Lab – Configure Wireless Router in Windows (Answers Version) Introduction In this lab, you will configure and test the wireless settings on a wireless router. Recommended Equipment A computer with Windows installed A Wireless NIC installed An Ethernet NIC installed A wireless Router Ethernet patch cable […]
Continue reading…

 

8.1.2.10 Lab – Connect to a Router for the First Time Answers

8.1.2.10 Lab – Connect to a Router for the First Time Answers Lab – Connect to a Router for the First Time (Answers Version) Introduction In this lab, you will configure basic settings on a wireless router. Recommended Equipment A computer with Windows installed An Ethernet NIC installed Wireless router Ethernet patch cable Answers Note: […]
Continue reading…