Last Updated on February 17, 2019 by Admin
Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
- Can you boot the operating system?
- Have you changed your password recently?
- Do you get a login prompt when the computer boots?
- What programs have you installed recently?
Explanation:
Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem.