What expectation is defined in the service level agreement between an organization and service vendor?

Last Updated on February 14, 2019 by Admin

What expectation is defined in the service level agreement between an organization and service vendor?

  • guaranteed service response time
  • maximum number of service calls per day
  • chain of custody procedures
  • communication etiquette rules
    Explanation:

    The service level agreement, or SLA, is a legal agreement between an organization and a service vendor. The agreement is a binding contract that spells out service expectations of the service vendor. The SLA typically contains response time guarantees, part availability, and time of service availability.

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