ITE 6.0 A+ Cert Practice Exam 2 Online

1. Question

1 points

A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to deploy the disk array setting?

2
3
4
5
6

2. Question

1 points

A user has detected that one of the virtual machines in a computer is infected with a virus. Which statement about the situation is likely to be true?

The host operating system is not necessarily infected with a virus.
The host machine operating system has a bug.
All of the virtual machines running on the host are infected with a virus.
The host machine antivirus program requires an update.

3. Question

1 points

Which fire protection system would be best for a university computer/electronics lab?

an overhead sprinkler system
an electronic ion spreader
a nonwater based fire extinguisher
fire suppressing hazmat blankets and supressors

4. Question

1 points

Why should a technician avoid opening the casing of a power supply?

Power supplies must always be replaced, not repaired.
Hazardous levels of electricity may be present inside the power supply.
Power supplies are very fragile, expensive, and easy to damage.
Only the power supply manufacturer can open the casing of a power supply.

5. Question

1 points

What is the first step a technician should take when preparing to work on the inside of a computer?

Remove the power supply.
Disconnect the computer from power.
Disconnect the computer from the network.
Remove external devices such as a mouse.

6. Question

1 points

What tool can be used to find and attempt to fix file structural errors on a hard disk in Windows 7?

Format
Sfc
Rd
Chkdsk

7. Question

1 points

A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

Try to fix the problem anyway.
Tell the customer to call the printer manufacturer to fix the problem.
Gather as much information as possible and escalate the problem.
Ask the customer to call again when another technician can provide a solution to the problem.

8. Question

1 points

Which statement that is related to running 64-bit software is correct?

64-bit software requires a 64-bit processor but can run on a 32-bit operating system.
64-bit software requires a 64-bit processor and a 64-bit operating system.
64-bit software can run on a 32-bit processor but requires a 64-bit operating system.
64-bit software can run on a 32-bit processor using a 32-bit operating system but the software performance will be slower.

9. Question

1 points

Which statement is correct about installing a 32-bit operating system on a x64 architecture?

The OS will always make use of all the RAM available.
The OS will run correctly.
The OS can address more than 128 GB of memory.
This combination will provide better security.

10. Question

1 points

What action should a technician take before upgrading computers from Vista to Windows 7?

Run Vista Upgrade Analyzer.
Run Windows 7 Upgrade Advisor.
Uninstall all programs.
Upgrade the video card.

11. Question

1 points

What is a possible situation when it might be necessary to boot Windows 7 from a USB device, a CD, or a DVD?

to disable background services
to delete registry keys
to partition the hard drive
to repair the system

12. Question

1 points

What type of partition has the ability to create volumes spanning across more than one disk?

primary
active
extended
dynamic

13. Question

1 points

What type of file system allows the use of files larger than 5 GB and is mostly used on internal hard drives?

FAT32
FAT64
NTFS
CDFS
exFAT

14. Question

1 points

Which user account should be used only to perform system management and not as the account for regular use?

guest
standard user
administrator
power user

15. Question

1 points

Which type of user account is created automatically during a Windows 8.1 installation?

Administrator
Guest
Remote Desktop user
Standard user

16. Question

1 points

A technician is attempting to repair a Windows 7 laptop that has a missing or corrupt OS file that prevents Windows 7 from starting up. The technician reboots the laptop and accesses the WinRE via the F8 key. Which option must the technician choose in the System Recovery menu to locate and fix the missing or corrupt system files?

Startup Repair
System Restore
System Image Recovery
Windows Memory Diagnostic

17. Question

1 points

When would the PXE option be used when repairing a PC?

The display cannot be seen clearly.
There is no response from the mouse or keyboard.
The computer needs a replacement operating system.
A newly installed application caused the system to perform erratically.

18. Question

1 points

A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable?

Convert the disk type to dynamic.
Ensure that the disk type is basic.
Format the disk with the FAT64 file system.
Partition the new space as a basic disk.

19. Question

1 points

A user is viewing the Windows Disk Management utility and notices that one of the disks is marked as Foreign. What does this mean?

This is a basic disk that has just been converted to a dynamic disk.
This is a dynamic disk whose partition has been deleted.
This is a dynamic disk from another PC running Windows.
This is a disk that does not contain a valid signature.

20. Question

2 points

What are two file attributes in the Windows environment? (Choose two.)

details
archive
read-only
security
general

21. Question

2 points

What are two functions of hypervisors? (Choose two.)

to partition the hard drive to run virtual machines
to protect the host from malware infection from the virtual machines
to manage virtual machines
to allocate physical system resources to virtual machines
to share the antivirus software across the virtual machines

22. Question

1 points

Which Windows utility can be used to schedule a regular backup for preventive maintenance?

Windows Task Scheduler
Windows Task Manager
Disk Cleanup
System Restore

23. Question

1 points

Which statement is correct about applying firmware updates?

Firmware updates are sometimes irreversible.
It is possible to use the Roll Back feature to reverse the change.
The firmware updates can be installed automatically using the Windows Service Pack utility.
Firmware updates should not be included as part of the preventive maintenance program.

24. Question

1 points

What is true about restore points?

Once System Restore is used to restore a system, the change is irreversible.
Restore points back up personal data files.
Restore points recover corrupted or deleted data files.
Restore points should always be created before making changes to a system.

25. Question

1 points

A user has a computer that is infected with spyware. What should be performed before removing the spyware?

Delete system restore files.
Run Windows Update.
Run a disk defragmentation.
Create a full backup.

26. Question

1 points

A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?

The file system is corrupt.
The disk type is basic.
The disk type is dynamic.
The file permissions are not set.
The index service is not running.

27. Question

1 points

A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?

Run the format command, then replace the hard drive.
Run chkdsk, then run format.
Back up all important files, then replace the hard drive.
Back up all important files, then run chkdsk.
Run chkdsk, then back up all important files.

28. Question

1 points

A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?

rstrui
runas
tasklist
gpresult
gpupdate

29. Question

1 points

A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?

runas
rstrui
tasklist
gpresult
gpupdate

30. Question

2 points

A wired network is undergoing several changes that could leave it vulnerable to connection by unauthorized devices while the work is in progress. Which two temporary measures would enable the authorized devices to continue to have network access but prevent unauthorized devices from connecting? (Choose two.)

Disable DNS.
Disable SSID broadcast.
Disable DHCP.
Subnet the network.
Assign static IP addresses to the authorized devices.

31. Question

1 points

Refer to the exhibit. In what situation would a technician use this tab?

ITE 6.0 A+ Cert Practice Exam 2 Answers 2018 100% 01

When the device will not be using the Internet.
When a laptop is used both at work with DHCP and at home with a static IP address.
When a device is behind a firewall and software is being used that needs access to a remote network.
When the computer will be using a VPN connection and accessing the Internet while connected through the VPN.

32. Question

1 points

On a PC that is running Windows 7 Ultimate, a user sets up a home entertainment system and creates a homegroup. The user then joins two other PCs to the workgroup, one PC running Windows 7 Starter and the other running Windows 7 Home Basic. What else must the user do in order to have the user accounts on the Windows 7 Home Basic and Windows 7 Starter PCs access the shares on the home entertainment system?

Users have to be added to the user accounts on the home entertainment PC.
Users on the PC that is running Windows Starter cannot join the homegroup.
Users on the PC that is running Windows Home Basic will have to be manually added to the homegroup.
User accounts on all three PCs have to be added to the homegroup.
Nothing has to be done. All users accounts on all the PCs will automatically be added to the homegroup.

33. Question

1 points

A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?

The user shared the document with Read permissions.
The user forgot to share the parent folder.
The file has the Archive attribute enabled.
The file has been deleted.

34. Question

1 points

Which character of the Cloud model provides easy monitoring, controlling, reporting, and billing for both the provider and customers?

rapid elasticity
resource pooling
measured service
broad network access
on-demand self-service

35. Question

1 points

A business organization is configuring security on the mobile devices that are used in the organization. The security policy states that business data on mobile devices should only ever be accessed by employees. Which mobile device security feature can be used to best ensure that business data is rendered completely inaccessible if the device is lost or stolen?

remote lock
remote wipe
passcode lock
sandbox

36. Question

2 points

An administrative assistant tries to link a Bluetooth keyboard and mouse to a computer. The keyboard does not work, but the mouse works fine. What are two issues that could cause this situation? (Choose two.)

Wi-Fi is turned off.
The keyboard battery is dead.
Bluetooth is turned off.
The Num Lock key has been inadvertently pressed.
The keyboard is too far from the computer.

37. Question

1 points

What is needed from Apple and Google in order for individual programmers to develop apps for iOS and Android devices?

SLA
SDK
firmware
iOS or Android device

38. Question

1 points

Which type of malware is disguised as a legitimate program?

adware
worm
Trojan
spyware

39. Question

1 points

After complaints from users, a technician identifies that the college web server is running very slowly. A check of the server reveals that there are an unusually large number of TCP requests coming from multiple locations on the Internet. What is the source of the problem?

A DDoS attack is in progress.
The server is infected with a virus.
There is insufficient bandwidth to connect to the server.
There is a replay attack in progress.

40. Question

1 points

Which security threat hides the resources that it uses from antivirus programs?

worm
Trojan
rootkit
spyware

41. Question

1 points

A user receives an email requesting verification of the password that is used to access bank files. What type of security threat is this?

virus
social engineering
phishing
malware

42. Question

1 points

A cleaner attempts to enter a computer lab but is denied entry by the receptionist because there is no scheduled cleaning for that day. What type of attack was just prevented?

Trojan
shoulder surfing
war driving
social engineering
phishing

43. Question

2 points

Which two precautions can help prevent social engineering? (Choose two.)

Always ask for the ID of unknown persons.
Escort all visitors.
Keep your password securely under your keyboard.
Do not allow any customers into the workplace.
Always require a user name and password to be configured.

44. Question

1 points

A company has replaced five desktop computers in the accounting and finance department with new computers. The plan is to donate the recovered computers in a fully functional state to a not-for-profit community organization. How can the company ensure that sensitive financial data cannot be accessed once the computers are donated?

Data wipe the hard drives by using specialized software.
Perform a high-level format on the hard drives.
Drill holes through the hard drive platters.
Delete all the files and directories on the hard drives.

45. Question

1 points

A technician needs to permanently destroy data on some drives before disposing of them. What is the best way to do this?

Partition the hard drives.
Perform a full format.
Overwrite the drives
Shatter the drive platters with a hammer.

46. Question

1 points

Which technology allows a mobile device to automatically rotate what is being displayed on the screen as the physical orientation of the device is changed?

Time Machine
accelerometer
screen calibration
geocaching

47. Question

3 points

What three technologies enable virtual assistants to interact with end users via voice commands? (Choose three.)

VoIP
multi-threading
machine learning
voice recognition
data fault tolerance
artificial intelligence

48. Question

2 points

Which two guidelines are appropriate for creating strong passwords? (Choose two.)

Use at least eight characters.
Include letters, numbers, and symbols.
Change the password once each year.
Use only upper case and numeric values in passwords.
Passwords should contain symbols only.

49. Question

1 points

A user is able to only access files required to perform a specific task. What type of security practice is being applied?

principle of privileges
principle of necessary privilege
principle of most privilege
principle of least privilege

50. Question

3 points

Which three items are biometric security devices? (Choose three.)

fingerprint reader
retina scanner
voice recognition
smart card
key fob
password

51. Question

1 points

How can a user prevent specific applications from accessing a Windows computer over a network?

Enable MAC address filtering.
Disable automatic IP address assignment.
Block specific TCP or UDP ports in Windows Firewall.
Change default usernames and passwords.

52. Question

1 points

A technician is troubleshooting a workstation in a domain that has been infected with a virus. What is the first step the technician should take to clean the infected workstation?

Run the antivirus software.
Update the antivirus software.
Turn off system restore.
Disconnect the workstation from the network.

53. Question

1 points

What is required in order to connect a Wi-Fi enabled laptop to a WPA secured wireless network?

a security encryption key
a MAC address
a username and password
an updated wireless driver

54. Question

1 points

A technician is about to install and configure a wireless network at a small branch office. What is the first security measure the technician should apply immediately upon powering up the wireless router?

Configure encryption on the wireless router and the connected wireless devices.
Disable the wireless network SSID broadcast.
Change the default user-name and password of the wireless router.
Enable MAC address filtering on the wireless router.

55. Question

1 points

A company has a guest wireless network available for visitors while on the company premises. A technician has noted that unauthorized users are connecting to this wireless network from outside the premises. Which action can be taken to reduce unauthorized connections to the guest wireless network while enabling visitors to still connect quickly and easily without assistance while on the company premises?

Disable SSID broadcast.
Enable MAC address filtering.
Configure WPA encryption.
Reduce the radio power level.

56. Question

1 points

What is the most commonly used method to close an application that appears to be frozen on an OS X-based computer?

Use Force Quit.
Use Task Manager.
Access the Status menu.
Access the Notification Center.

57. Question

1 points

In a Linux operating system, which component interprets user commands and forwards them to the OS?

CLI
shell
kernel
application program

58. Question

1 points

In the context of a Linux operating system, which command can be used to display the syntax and parameters for a specific command?

cat
man
grep
crontab

59. Question

1 points

In Linux and OS X, which CLI command can be used to display the name of the current directory?

ps
pwd
sudo
chmod

60. Question

1 points

A system administrator issues the apt-get command on a laptop that has Ubuntu installed. What is the function provided by the command?

to display or configure a wireless NIC
to install, configure, and remove packages
to list the applications currently running in the system
to allow a user to login as another user or to become a super user

61. Question

1 points

A computer technician is notified by a user that there are no automated backups being created on an Apple computer. What is the first thing the technician should check?

correct date and time configuration
whether Time Machine is turned on
if space is available on the local drive
whether Remote Disc is enabled

62. Question

1 points

A user has been using a smartphone for several hours, but now the applications on the device have become unresponsive. What action should the user take?

Reconfigure settings.
Restore the mobile operating system from a backup.
Restart the device.
Reset the device to factory defaults.

63. Question

1 points

A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?

Interrupt the customer and let the customer know that the technician knows what the problem is.
Start working on the PC while listening to the customer at the same time.
Ask the customer to repeat the problem so that the technician can document it and verify all the facts.
Wait politely for the customer to finish explaining the problem.

64. Question

1 points

After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

Verify the solution and confirm full system functionality.
Document the findings, actions, and outcomes.
Test the theory of probable cause.
Determine the next steps to resolve the problem.

65. Question

1 points

A security audit for the human resources office finds that most employees leave confidential information on the screen when they are out of office for a short period of time. Which Windows control panel link should be used to make the monitor show a screen saver after a few minutes of inactivity and require that the user re-authenticate?

Windows Firewall
Device Manager
Personalization
Network and Sharing Center

66. Question

2 points

When a user tries to run a program a missing or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose two.)

Reinstall the correct drivers.
Use the msconfig command to adjust the startup settings for the program.
Run Windows Startup Repair.
Run sfc/scannow in Safe Mode.
Register the DLL file using the regsvr32 command.

67. Question

1 points

After questioning a user about the problems being experienced with a PC operating system, the support technician suspects that a recent service pack installation has failed. Which step of the troubleshooting process has the technician just concluded?

Test the theory to determine the cause of the problem.
Establish a plan of action to resolve the problem.
Establish a theory of probable cause.
Document findings, actions, and outcomes.

68. Question

1 points

A support desk technician is asking a customer a series of questions about a problem connecting to the network. Which step of the troubleshooting process is the technician applying?

Identify the problem.
Establish a theory of probable cause.
Establish a plan of action to resolve the problem.
Test the theory to determine cause.

69. Question

1 points

A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do?

Reboot the computer.
Document the solution.
Consult manufacturer manuals and repair logs.
Re-attach and test all peripherals.

70. Question

1 points

What is a feature that can be used by an administrator to prevent unauthorized users from connecting to a wireless access point?

MAC filtering
software firewall
proxy server
WPA encryption

71. Question

1 points

A user reports that a computer is unable to print on an inkjet printer. The technician has determined that there is no paper in the paper bin. What is the next step in the troubleshooting process?

Establish a plan of action.
Determine the exact cause.
Verify system functionality.
Document the findings.

72. Question

2 points

A support desk technician is dealing with an angry customer. Which two approaches should the technician take in dealing with the customer? (Choose two.)

Ask socially related questions to direct the customer away from the problem.
Work to redirect the conversation to solving the problem.
Immediately transfer the customer to a higher level technician.
Reply to the customer with the same level of anger.
Let the customer explain the problem without interrupting.

73. Question

3 points

A technician working on a computer discovers what is suspected to be illegal activity. Which three pieces of information should be immediately documented? (Choose three.)

duration of the suspected illegal activity
evidence of the suspected illegal activity
why the computer was accessed by the technician
details of all past users of the computer
technical specifications of the computer
location of the computer

74. Question

1 points

A Windows PC that was formatted with the NTFS file system displays a missing or corrupt DLL error message when a certain program is run. What is the cause of this?

The DLL file was not installed with the program.
The NTFS file system does not support DLLs.
The OS must be 64 bit in order to support the DLL.
The DLL file was not registered during installation of the program.

75. Question

2 points

What are two possible symptoms of MBR/GPT corruption in a workstation? (Choose two.)

The workstation continually restarts.
The workstation displays an "Invalid Boot Disk" error.
The workstation displays a black or blue screen of death.
The workstation displays a "BOOTMGR is missing" error.
The workstation displays an "Inaccessible Boot Device" error.

76. Question

1 points

When installing application software on a Windows 7 workstation, the user sees an error message indicating that the installation is unsuccessful. What should the user try next?

Run the chkdsk /R command.
Run the installation under compatibility mode.
Restart the installation process with the services.msc utility.
Use the bootrec /fixmbr command from the System Recovery option.

77. Question

1 points

A new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem?

The TCP/IP stack is not functional.
The gateway IP address is misconfigured.
The DHCP server IP address is misconfigured.
The workstation is configured with a static IP address.

78. Question

1 points

What is a result when the DHCP servers are not operational in a network?

Workstations are assigned with the IP address 0.0.0.0.
Workstations are assigned with the IP address 127.0.0.1.
Workstations are assigned with IP addresses in the 10.0.0.0/8 network.
Workstations are assigned with IP addresses in the 169.254.0.0/16 network.

79. Question

1 points

A user reports that during the boot up process of a Windows 7 workstation, the message “MBR has been changed or modified” appears. What is the most probable cause of the message?

A virus has damaged the MBR.
A virus has damaged the boot sector.
A boot sector virus has changed the MBR.
A virus damaged the Windows system files.

80. Question

5 points

Match the task to the Windows Control Panel utility. (Not all options are used.)

Sort elements

view hidden files
configure PC to use DHCP
change color quality
change account settings
view hardware status
allow ICMP packets in

Folder Options
Network and Security Center
Display/Display Settings
User Accounts
Devices and Printers

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