Last Updated on October 26, 2019 by Admin
IT Essentials Chapter 14 Quiz Answers Online
ITE -- Chapter 14 Quiz
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ITE — Chapter 14 Quiz
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Question 1 of 13
1. Question
1 pointsWhy would a computer not recognize an external drive?Correct
Incorrect
A computer that does not recognize an external drive can be an indication that incorrect drivers are installed.
Hint
A computer that does not recognize an external drive can be an indication that incorrect drivers are installed.
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Question 2 of 13
2. Question
1 pointsMultiple users report that the workstations are assigned a 169.254.x.x IP address. The users are able to communicate only between each other. What is a possible solution?Correct
Incorrect
When a network device automatically obtains the IP address 169.254.x.x, it is unable to receive an IP address from a DHCP server. The DHCP server should be restarted to ensure that it is operational.
Hint
When a network device automatically obtains the IP address 169.254.x.x, it is unable to receive an IP address from a DHCP server. The DHCP server should be restarted to ensure that it is operational.
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Question 3 of 13
3. Question
1 pointsWhat is a symptom that toner is unevenly distributed in a printer toner cartridge?
Correct
Incorrect
A printer that produces pages that come out with vertical lines or streaks can be an indication that the toner is not distributed evenly in the cartridge.
Hint
A printer that produces pages that come out with vertical lines or streaks can be an indication that the toner is not distributed evenly in the cartridge.
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Question 4 of 13
4. Question
1 pointsA user reports that a workstation is continually rebooting. What can a technician do to stop the rebooting in order to troubleshoot?Correct
Incorrect
An automatic reboot can occur if a workstation locks up during startup. The continual reboot makes it difficult to see any error messages. To stop the workstation from rebooting, go to the Advanced Startup Options menu and disable the auto restart function.. Modifying the boot sequence in BIOS or UEFI changes the search sequence of the devices used to find a bootable partition. Executing a power cycle on the workstation will not help because the problem happens during the startup process. Bad RAM will cause POST to fail during startup.
Hint
An automatic reboot can occur if a workstation locks up during startup. The continual reboot makes it difficult to see any error messages. To stop the workstation from rebooting, go to the Advanced Startup Options menu and disable the auto restart function.. Modifying the boot sequence in BIOS or UEFI changes the search sequence of the devices used to find a bootable partition. Executing a power cycle on the workstation will not help because the problem happens during the startup process. Bad RAM will cause POST to fail during startup.
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Question 5 of 13
5. Question
2 pointsWhen starting a computer running Windows Vista, a technician sees that the error message “BOOTMGR is missing” appears after the POST. What are two possible solutions for this problem? (Choose two.)Correct
Incorrect
The message “BOOTMGR is missing” could be a symptom of a missing or damaged BOOTMGR, a Boot Configuration Data file missing or damaged, a boot order not set correctly in BIOS, a corrupted MBR, or a failing hard drive. The fix cannot be done using a regular command since the OS cannot be located to start. The fact that the screen displays an error message indicates that the display card can perform at least basic functions and the error is not related to the display.
Hint
The message “BOOTMGR is missing” could be a symptom of a missing or damaged BOOTMGR, a Boot Configuration Data file missing or damaged, a boot order not set correctly in BIOS, a corrupted MBR, or a failing hard drive. The fix cannot be done using a regular command since the OS cannot be located to start. The fact that the screen displays an error message indicates that the display card can perform at least basic functions and the error is not related to the display.
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Question 6 of 13
6. Question
1 pointsWhat is an indication that a printer does not have enough memory?Correct
Incorrect
The failure of a printer to print large or complex images can be an indication that more memory needs to be installed.
Hint
The failure of a printer to print large or complex images can be an indication that more memory needs to be installed.
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Question 7 of 13
7. Question
2 pointsA workstation has been moved from headquarters to a branch office. The user is now reporting that the workstation cannot connect to the network. A technician suspects that the workstation did not correctly obtain an IP address from a DHCP server. What are two possible causes for the problem? (Choose two.)Correct
Incorrect
In most cases, when a computer is moved from one place to another, it needs a new IP address to connect to the network. When the computer is configured with a static IP address, it will not initiate the process of obtaining a new IP address from DHCP servers. Also if a firewall is misconfigured, it may block the DHCP messages.
Hint
In most cases, when a computer is moved from one place to another, it needs a new IP address to connect to the network. When the computer is configured with a static IP address, it will not initiate the process of obtaining a new IP address from DHCP servers. Also if a firewall is misconfigured, it may block the DHCP messages.
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Question 8 of 13
8. Question
1 pointsA user reports that the workstation CPU and boot settings have been modified. The network administrator suspects that someone may be tampering with the machine. What is a possible solution to prevent this from reoccurring?Correct
Incorrect
A password should be used to prevent tampering with the settings within the BIOS of a workstation.
Hint
A password should be used to prevent tampering with the settings within the BIOS of a workstation.
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Question 9 of 13
9. Question
1 pointsWhat is an open-ended question a technician could ask when troubleshooting a suspected malware infection?Correct
Incorrect
Open-ended questions are supposed to elicit longer, more detailed responses as opposed to closed ended questions that can be answered with a yes or no.
Hint
Open-ended questions are supposed to elicit longer, more detailed responses as opposed to closed ended questions that can be answered with a yes or no.
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Question 10 of 13
10. Question
2 pointsA user reports that the corporate web server cannot be accessed. A technician verifies that the web server can be accessed by its IP address. What are two possible causes of the problem? (Choose two.)Correct
Incorrect
The fact that the web server can be accessed by its IP address indicates that the web server is working and there is connectivity between the workstation and the web server. However, the web server domain name is not resolving correctly to its IP address. This could be caused by a misconfiguration of the DNS server IP address on the workstation or the wrong entry of the web server in the DNS server.
Hint
The fact that the web server can be accessed by its IP address indicates that the web server is working and there is connectivity between the workstation and the web server. However, the web server domain name is not resolving correctly to its IP address. This could be caused by a misconfiguration of the DNS server IP address on the workstation or the wrong entry of the web server in the DNS server.
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Question 11 of 13
11. Question
1 pointsWhat Windows OS utility can be used to identify possible causes of the BSOD?Correct
Incorrect
The Event Log can be used to research BSOD errors since it records alerts and notifications that occur during OS operations. The BIOS boot sequence indicates the sequence of devices to be searched for booting the OS. Disk Management is used to format and manage storage partitions. The Task Manager monitors and shows the programs, processes, and services that are currently running on the PC.
Hint
The Event Log can be used to research BSOD errors since it records alerts and notifications that occur during OS operations. The BIOS boot sequence indicates the sequence of devices to be searched for booting the OS. Disk Management is used to format and manage storage partitions. The Task Manager monitors and shows the programs, processes, and services that are currently running on the PC.
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Question 12 of 13
12. Question
1 pointsWhat is a symptom of failing RAM in a PC?Correct
Incorrect
When RAM fails in a computer, the computer can reboot, lockup, or display error messages such as the blue screen of death (BSOD) .
Hint
When RAM fails in a computer, the computer can reboot, lockup, or display error messages such as the blue screen of death (BSOD) .
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Question 13 of 13
13. Question
1 pointsA user needs to open some files that are being shared from a remote computer. However, the user receives an “access denied” message when trying to open some files and folders. What is a probable cause of this?Correct
Incorrect
An access denied message occurs when a user lacks the privileges that are required to access a resource. An improperly configured BIOS setting would not block access to files. A firewall has nothing to do with file system access, and TPM is used for secure access to a system.
Hint
An access denied message occurs when a user lacks the privileges that are required to access a resource. An improperly configured BIOS setting would not block access to files. A firewall has nothing to do with file system access, and TPM is used for secure access to a system.