Last Updated on February 16, 2019 by Admin
During the process of testing a theory of several probable causes to a problem, which should be tested first?
- the easiest and most obvious
- those the customer believes to be the most important
- the most complex and difficult to diagnose
- those chosen by random selection
Even though the customer may think that there is a major problem, start with the obvious issues before moving to more complex diagnoses.
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