Last Updated on November 4, 2018 by Admin
9.6.2.4 Lab – Investigate Support Websites Answers
Lab – Investigate Support Websites and Repair Companies (Answers Version)
In this lab, you will investigate the services provided by a local laptop repair company, or a laptop manufacturer’s support website. Use the Internet or a local phone directory to locate a local laptop repair company or laptop manufacturer’s support website. Answer the following questions:
Local Laptop Repair Company
Answers Note: The information below was obtained from a national computer repair center company.
You can use any local repair company to complete this activity. Your answers may vary from the answers below.
- What different types of services does the repair company offer?_______________________________________________________________________________________
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Answers may vary: Mail-in repairs, help and FAQ, warranty and returns. - What brand(s) of laptop computers can be repaired at this repair company?_______________________________________________________________________________________
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Answers may vary: Toshiba, IBM, HP, Compaq, and Sony - What type(s) of warranty is offered at this repair company?_______________________________________________________________________________________
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Answers may vary: They are an authorized service and warranty repair center for Toshiba, IBM, HP, Compaq, and Sony. As an authorized service and warranty repair center, they repair in-warranty laptops or notebooks. There are no parts or labor charges for in-warranty work. They also provide extended-warranty repairs for these brands. - Does the staff have industry certifications? If so, what are the certifications?_______________________________________________________________________________________
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Answers may vary: The company maintains a staff of A+ certified and manufacturer-certified technicians who receive service updates from the manufacturers. - Is there a guaranteed completion time for repairs? If so, what are the details?_______________________________________________________________________________________
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Answers may vary: Yes, a 24-hour completion time if the parts are in stock. If the part must be ordered, they offer a 3-business-day completion guarantee. - Does the repair company offer remote technical services?_______________________________________________________________________________________
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Answers may vary: Yes. There is a minimum fee for all remote technical services.
Laptop Manufacturer Support Website
Answers Note: The information below was obtained from a national computer repair center’s website (http://www.dell.com/).
You can use other websites to complete this activity. Your answers may vary from the answers below.
- What steps are required for locating device drivers for a laptop?_______________________________________________________________________________________
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Answers may vary: Search for Drivers > Select Model > select product family Laptops > select product line XPS Laptop > select product model M1530 > Confirm. - What type(s) of support are offered for troubleshooting laptops?_______________________________________________________________________________________
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Answers may vary: FAQ, search database, chat, forums, and discussion groups. - Does the manufacturer website offer remote technical services, if so what type(s)?_______________________________________________________________________________________
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Answers may vary: Chat with technical support and on-site service. - What method(s) are used to located parts?_______________________________________________________________________________________
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Answers may vary: Dell System Analyzer and Service Tag search. - What steps are required for locating manuals for a laptop?_______________________________________________________________________________________
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Answers may vary: Select Model > select product family Laptops > select product line Precision Laptop > select product model M90 > Confirm > Get Manuals > English > select manual then download.