Last Updated on October 26, 2019 by Admin
IT Essentials Chapter 9 Exam Online 2019
ITE -- Chapter 9
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ITE — Chapter 9
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Question 1 of 24
1. Question
2 pointsWhich two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)Correct
Incorrect
Laptop CPUs are designed to use less power and generate less heat than desktop CPUs.Hint
Laptop CPUs are designed to use less power and generate less heat than desktop CPUs. -
Question 2 of 24
2. Question
1 pointsWhich laptop component makes use of throttling to reduce power consumption and heat?Correct
Incorrect
To reduce heat and power consumption, CPU throttling can be used. CPU throttling reduces the CPU speed.Hint
To reduce heat and power consumption, CPU throttling can be used. CPU throttling reduces the CPU speed. -
Question 3 of 24
3. Question
1 pointsWhy are SODIMMs well suited for laptops?Correct
Incorrect
Small Outline Dual In-line Memory Modules, or SODIMMs, are designed for the space restrictions of laptops.Hint
Small Outline Dual In-line Memory Modules, or SODIMMs, are designed for the space restrictions of laptops. -
Question 4 of 24
4. Question
1 pointsWhat is a characteristic of laptop motherboards?Correct
Incorrect
Laptop motherboards are proprietary and vary based on the manufacturer. Laptop motherboards and desktop motherboards are designed differently and are not compatible. Components that are used on a desktop motherboard generally cannot be used on a laptop motherboard.Hint
Laptop motherboards are proprietary and vary based on the manufacturer. Laptop motherboards and desktop motherboards are designed differently and are not compatible. Components that are used on a desktop motherboard generally cannot be used on a laptop motherboard. -
Question 5 of 24
5. Question
1 pointsWhich laptop component converts DC power to AC power?Correct
Incorrect
The inverter will convert DC power to AC power. AC power is required by the backlight in a laptop and must be provided by an inverter. The power supply converts high voltage AC to low voltage DC, and fluorescent tubes convert electrical energy to light.Hint
The inverter will convert DC power to AC power. AC power is required by the backlight in a laptop and must be provided by an inverter. The power supply converts high voltage AC to low voltage DC, and fluorescent tubes convert electrical energy to light. -
Question 6 of 24
6. Question
1 pointsWhere is a Wi-Fi antenna commonly located on a laptop?Correct
Incorrect
The Wi-FI antenna is typically located above the laptop screen. It is connected to a wireless card internal to the laptop via an antenna wire and leads.Hint
The Wi-FI antenna is typically located above the laptop screen. It is connected to a wireless card internal to the laptop via an antenna wire and leads. -
Question 7 of 24
7. Question
2 pointsWhich two methods can be used to configure laptop ACPI power options? (Choose two.)Correct
Incorrect
Windows UAC settings are used for elevation of user privileges, Windows AERO theme allows for advanced graphic functions, and power dial is a power setting preset by the manufacturer. You can configure laptop ACPI power options using the Windows Power Options located in the control panel. You also have to ensure that the ACPI power settings are enabled in the BIOS.Hint
Windows UAC settings are used for elevation of user privileges, Windows AERO theme allows for advanced graphic functions, and power dial is a power setting preset by the manufacturer. You can configure laptop ACPI power options using the Windows Power Options located in the control panel. You also have to ensure that the ACPI power settings are enabled in the BIOS. -
Question 8 of 24
8. Question
1 pointsA user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?Correct
Incorrect
Bluetooth technology is wireless and a Bluetooth device can be used to connect up to seven other devices over a short distance.Hint
Bluetooth technology is wireless and a Bluetooth device can be used to connect up to seven other devices over a short distance. -
Question 9 of 24
9. Question
1 pointsA technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?Correct
Incorrect
Wireless connections are configured within the Network and Sharing Center. A technician would have to configure the laptop to connect to the SSID of the wireless network that is to be joined, along with any security parameters which apply to that network.Hint
Wireless connections are configured within the Network and Sharing Center. A technician would have to configure the laptop to connect to the SSID of the wireless network that is to be joined, along with any security parameters which apply to that network. -
Question 10 of 24
10. Question
1 pointsWhich technology provides laptops the ability to function on a cellular network?Correct
Incorrect
Mobile hotspots allow a laptop to connect to a cellular network and gain WAN access. Bluetooth and infrared wireless work for short distances. 802.11 Wi-Fi technology provides laptops with access to a local network.Hint
Mobile hotspots allow a laptop to connect to a cellular network and gain WAN access. Bluetooth and infrared wireless work for short distances. 802.11 Wi-Fi technology provides laptops with access to a local network. -
Question 11 of 24
11. Question
1 pointsA technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?Correct
Incorrect
SODIMM modules in a laptop are held in place by locking clips on either side. The correct process for removal of the module is to apply even pressure on the sides of both of the clips in an outward direction, so that they unlock and release the SODIMM module.Hint
SODIMM modules in a laptop are held in place by locking clips on either side. The correct process for removal of the module is to apply even pressure on the sides of both of the clips in an outward direction, so that they unlock and release the SODIMM module. -
Question 12 of 24
12. Question
1 pointsWhen replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?Correct
Incorrect
The POST screen, BIOS, and System Properties window will display how much RAM is currently installed, but will not display the maximum amount of RAM possible within a laptop. The manufacturer website must be consulted to determine the maximum amount of RAM possible.Hint
The POST screen, BIOS, and System Properties window will display how much RAM is currently installed, but will not display the maximum amount of RAM possible within a laptop. The manufacturer website must be consulted to determine the maximum amount of RAM possible. -
Question 13 of 24
13. Question
1 pointsWhat should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?Correct
Incorrect
After a CPU is latched and secured to a laptop motherboard, thermal paste should be applied. The thermal paste should reside between the CPU and the heat sink of a laptop. This will mitigate CPU overheating and allow the CPU to operate at lower temperatures.Hint
After a CPU is latched and secured to a laptop motherboard, thermal paste should be applied. The thermal paste should reside between the CPU and the heat sink of a laptop. This will mitigate CPU overheating and allow the CPU to operate at lower temperatures. -
Question 14 of 24
14. Question
1 pointsWhich technology allows a mobile device to establish wireless communication with another mobile device by touching them together?Correct
Incorrect
Near field communication, or NFC, is commonly used to establish radio communication between two devices by placing them next to each other or by touching them together.Hint
Near field communication, or NFC, is commonly used to establish radio communication between two devices by placing them next to each other or by touching them together. -
Question 15 of 24
15. Question
2 pointsWhat are two differences between an e-reader and a tablet device? (Choose two.)Correct
Incorrect
E-readers are optimized for reading electronic documents and are commonly lighter, have longer battery life, and are more readable in direct sunlight than tablets.Hint
E-readers are optimized for reading electronic documents and are commonly lighter, have longer battery life, and are more readable in direct sunlight than tablets. -
Question 16 of 24
16. Question
1 pointsWhat type of device is commonly used to measure and collect daily activity data for achieving personal goals?Correct
Incorrect
Fitness monitors are used for tracking daily activity and body metrics for collecting and analyzing health metrics.Hint
Fitness monitors are used for tracking daily activity and body metrics for collecting and analyzing health metrics. -
Question 17 of 24
17. Question
2 pointsA technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)Correct
Incorrect
Routine preventive maintenance includes the cleaning of parts that can get dirty with everyday use. Internal components are not required to be cleaned as often as external parts. Nonabrasive cleaners should be used to ensure that no damage is caused to laptop components.Hint
Routine preventive maintenance includes the cleaning of parts that can get dirty with everyday use. Internal components are not required to be cleaned as often as external parts. Nonabrasive cleaners should be used to ensure that no damage is caused to laptop components. -
Question 18 of 24
18. Question
2 pointsTo clean laptops, which two products are recommended? (Choose two.)Correct
Incorrect
To clean a laptop computer, mild substances and lint-free cloths are required. Cleaners should be nonabrasive. Otherwise they can damage the laptop components.Hint
To clean a laptop computer, mild substances and lint-free cloths are required. Cleaners should be nonabrasive. Otherwise they can damage the laptop components. -
Question 19 of 24
19. Question
2 pointsWhat two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)Correct
Incorrect
To avoid electrical hazards or accidents, it is essential to remove any power source before cleaning any component.Hint
To avoid electrical hazards or accidents, it is essential to remove any power source before cleaning any component. -
Question 20 of 24
20. Question
1 pointsWhat is the first step in the process of troubleshooting a laptop?Correct
Incorrect
-
Question 21 of 24
21. Question
1 pointsWhat is the next step in the troubleshooting process after a solution has been implemented on a laptop?Correct
Incorrect
Once a solution has been implemented, the technician should verify the solution and apply any preventive measures if applicable. On completion, the technician should then proceed with thorough documentation prior to returning the system to the customer.Hint
Once a solution has been implemented, the technician should verify the solution and apply any preventive measures if applicable. On completion, the technician should then proceed with thorough documentation prior to returning the system to the customer. -
Question 22 of 24
22. Question
1 pointsWhile troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?Correct
Incorrect
In troubleshooting, once the exact problem is identified, the next step is to determine the exact cause, in order to develop an action plan to correct the problem.Hint
In troubleshooting, once the exact problem is identified, the next step is to determine the exact cause, in order to develop an action plan to correct the problem. -
Question 23 of 24
23. Question
1 pointsA technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?Correct
Incorrect
A bad power inverter would cause an LCD panel to darken whereas a failing memory module would cause random system crashes or freezes. Power Management Features would affect the power options of the laptop, but a burnt-in screen would cause a ghosted image to reside on the panel itself. An incorrectly set LCD can result in images that appear pixelated or stretched on the laptop.Hint
A bad power inverter would cause an LCD panel to darken whereas a failing memory module would cause random system crashes or freezes. Power Management Features would affect the power options of the laptop, but a burnt-in screen would cause a ghosted image to reside on the panel itself. An incorrectly set LCD can result in images that appear pixelated or stretched on the laptop. -
Question 24 of 24
24. Question
1 pointsA user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?
Correct
Incorrect
A swollen battery should be replaced with a new one from the smartphone manufacturer.Hint
A swollen battery should be replaced with a new one from the smartphone manufacturer.