14.1.1.2 Lab – Technician Resources Answers

Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only.

In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the table below, list at least one website for each of the following types of resources: FAQs, manuals, troubleshooting/help site, and blogs. Give a brief description of the content on the site. Be prepared to discuss the usefulness of the resources you found.

Choose a component or components for your students to research. Alternately, you may divide your class into small groups. Give each group a different component to research. The example answers below are for the EVGA 02G-P4-2966-KR GeForce GTX 960 2GB video card. The GeForce chip and some other components are supplied by Nvidia to many different companies for them to make video cards. Nvidia is chosen as a sample resource because Nvidia products are used in many PC.

Component to research:

 EVGA 02G-P4-2966-KR

Type of Resource	Website address
FAQ	http://www.evga.com/support/knowledgebase/ A list of questions asked and answered by EVGA support
Manual	http://www.evga.com/support/manuals/files/EVGA_Graphics_Manual_English.pdf Owners manual
Online troubleshooting site	https://secure.evga.com/US/login.asp?id=C900693B111D438A92C636EA877C617F Login to create troubleshooting support ticket
Blog	http://blogs.nvidia.com/blog/2015/01/22/maxwell-sweetspot-gtx-960/ Blog about the GeForce 960
Online help site	https://forums.geforce.com/default/board/155/ Suggested solution to problems from GeForce 900 series owners